FirstBank & Trust
COVID-19 Communication Center

Stay up to date on banking center hours and important communications surrounding the COVID-19 Pandemic.

To Our Valued Neighbors

We understand that uncertainty is affecting us all. FirstBank & Trust stands with our customers, employees and communities we call home. While we work through this together, please know that our team is here as your partner in supporting your financial needs.

 

To Our Valued Neighbors

We understand that uncertainty is affecting us all. FirstBank & Trust stands with our customers, employees and communities we call home. While we work through this together, please know that our team is here as your partner in supporting your financial needs.

 

To Our Valued Neighbors

We understand that uncertainty is affecting us all. FirstBank & Trust stands with our customers, employees and communities we call home. While we work through this together, please know that our team is here as your partner in supporting your financial needs.

 

To Our Valued Neighbors

We understand that uncertainty is affecting us all. FirstBank & Trust stands with our customers, employees and communities we call home. While we work through this together, please know that our team is here as your partner in supporting your financial needs.

 

To Our Valued Neighbors

We understand that uncertainty is affecting us all. FirstBank & Trust stands with our customers, employees and communities we call home. While we work through this together, please know that our team is here as your partner in supporting your financial needs.

 

To Our Valued Neighbors

We understand that uncertainty is affecting us all. FirstBank & Trust stands with our customers, employees and communities we call home. While we work through this together, please know that our team is here as your partner in supporting your financial needs.

 

To Our Valued Neighbors

We understand that uncertainty is affecting us all. FirstBank & Trust stands with our customers, employees and communities we call home. While we work through this together, please know that our team is here as your partner in supporting your financial needs.

 

To Our Valued Neighbors

We understand that uncertainty is affecting us all. FirstBank & Trust stands with our customers, employees and communities we call home. While we work through this together, please know that our team is here as your partner in supporting your financial needs.

 

To Our Valued Neighbors

We understand that uncertainty is affecting us all. FirstBank & Trust stands with our customers, employees and communities we call home. While we work through this together, please know that our team is here as your partner in supporting your financial needs.

 

To Our Valued Neighbors

We understand that uncertainty is affecting us all. FirstBank & Trust stands with our customers, employees and communities we call home. While we work through this together, please know that our team is here as your partner in supporting your financial needs.

 


Latest Updates on the Paycheck Protection Program

 

CISA Tracking Fraudulent Emails Posing as SBA - August 12, 2020

The Cybersecurity and Infrastructure Security Agency (CISA) is currently tracking an unknown malicious cyber actor who is spoofing the Small Business Administration (SBA) COVID-19 loan relief webpage via phishing emails. These emails include a malicious link to the spoofed SBA website that the cyber actor is using for malicious re-directs and credential stealing.

For more details please see the full alert here.

The Alert includes a screenshot of the malicious webpage and the Indicators of Compromise as well as mitigation steps.

 

SBA Guidance on PPP Loan Forgiveness - August 5, 2020

On August 4, the Small Business Administration (SBA), in consultation with the Department of the Treasury, provided guidance to address borrower and lender questions concerning forgiveness of Paycheck Protection Program (PPP) loans. The complete SBA FAQ document can be found here.

 

FirstBank & Trust Has Created the PPP Forgiveness Resource Center to Provide Our Customers Access to Important Information on the PPP Loan Forgiveness Process - July 27, 2020 

On the PPP Forgiveness Resource Center you will find:

  • FirstBank & Trust's PPP Forgiveness Training Video
  • FirstBank & Trust Link to PPP Forgiveness Online calculator and Application
  • Updates from the SBA on PPP
  • Forgiveness Frequently Asked Questions

Click Here for the PPP Forgiveness Resource Center

 

More information on the CARES Act and the Paycheck Protection Program

 

IMPORTANT NOTICE: These FAQs are based on the provisions of the CARES Act as implemented and interpreted by the U.S. Small Business Administration (“SBA”) and the U.S. Treasury Department (“U.S. Treasury”) through interim and final regulations, FAQs, and regulatory guidance and interpretations. The SBA and U.S. Treasury continue to issue new regulations, FAQs and guidance that in some cases changes or conflicts with prior guidance. The eligibility of a PPP loan for forgiveness and the amount and timing of any forgiveness will be subject to and dependent on approval pursuant to the regulations, FAQs and guidance in effect at the time a request for forgiveness is processed and as a result, we cannot provide you any assurances regarding forgiveness of your loan until such approval is received and any review or audit by the SBA completed. The information provided herein is not intended to constitute legal advice. 

AGENT FEE ACKNOWLEDGEMENT:  At the time you submitted your PPP loan application with us, each borrower certified as follows:

You acknowledge that the bank provided the forms and necessary information to complete your Paycheck Protection Program Application. By filing an application with us, you further certify that no agent (attorney, accountant, consultant, etc.) was utilized in the completion of your application. You further acknowledge and agree that we will not process any application or close any loans if an agent seeking payment for services has been utilized and that you will inform any persons you have consulted with regarding your application of this requirement.


Bank Local. Support Local.

FirstBank & Trust Part of $1.2 Million Community Outreach Initiative - April 17, 2020

Heartland Financial USA, Inc., the holding company of FirstBank & Trust and 10 other regional banks across the United States, is contributing a total of $1.2 million to COVID-19 community relief programs. The outreach is funding families and businesses across 12 states impacted by the crisis. DB&T and Heartland have chosen to stand behind the community with a $200,000 pledge to the Greater Dubuque Disaster Recovery Fund for COVID-19 relief efforts.

We are so proud to be able to live our mission by enriching lives one customer, employee and community at a time. #supportlocal

Read the Press Release

Bank Local. Support Local.

FirstBank & Trust Part of $1.2 Million Community Outreach Initiative - April 17, 2020

Heartland Financial USA, Inc., the holding company of FirstBank & Trust and 10 other regional banks across the United States, is contributing a total of $1.2 million to COVID-19 community relief programs. The outreach is funding families and businesses across 12 states impacted by the crisis. $100,000 of those funds will go directly to to support nonprofit organizations in our communities that are leading the response to challenges created by COVID-19 right here in Texas.

We are so proud to be able to live our mission by enriching lives one customer, employee and community at a time. #supportlocal

Read the Press Release


Coronavirus Aid, Relief, and Economic Security (CARES) Act Enactment - March 30, 2020

On Friday, March 27, 2020, the Coronavirus Aid, Relief, and Economic Security (CARES) Act was enacted, representing one of the largest emergency aid and economic assistance programs ever adopted. Although guidelines on the implementation of the CARES Act have not yet been shared with financial institutions, we recognize the importance of communicating information about the CARES Act, and how it could potentially assist you.

 


 

Message From Our Leadership - March 23, 2020

We stand by our customers, employees and communities in good times and during times of uncertainty. FirstBank & Trust has a long history of service excellence, and we remain committed to providing you the service you have come to expect from us.

FirstBank & Trust is a strong financial institution and part of a consortium of community banks backed by the strength of Heartland Financial USA, Inc. Together, with Heartland and 10 other member banks across the Midwest and Western United States, we have built a fortress balance sheet with over $13 billion in assets, strong liquidity, and we are able to support our clients and withstand economic shocks. Additionally, we have enacted our business resiliency plan to continue to provide service to our clients.

Unlike many banks of our size, we maintain local leadership and local decision making. This is important to our customers, because it allows us to stay close to local developments and respond to your needs quickly. Please see our Customer Relief Efforts currently available below.

We are prepared to continue serving our customers. Together, we will get through this crisis and we look forward to continuing to be your partner during the current uncertainty and in the better days ahead.

Barry H. Orr
President & CEO, FirstBank & Trust

 

 


 

COVID-19 FAQs

Strength You Can Count on in Times of Uncertainty
We are committed to serve and stand by our customers during this unprecedented time. As new information emerges we will continue to keep you informed. Please find FAQs below to answers for the most common questions for your convenience.
COVID-19 FAQs

 


 

FirstBank & Trust Fraud Center
Fraudsters may take advantage during times of vulnerability, which means extra care needs to be taken to prevent fraud. Visit our Fraud Center to learn best practices to keeping your information safe and staying one step ahead of fraudsters.
Fraud Center

Fraud Center

 


 

Conveniences

Banking That is Convenient, Not Complicated
Be able to conveniently access your money without compromising security. We have an array of features that leverage the latest technology to make your banking experience as convenient as it can be.
Conveniences

 


 

Customer Service Updates
In accordance with national and local social distancing best practices, we are making temporary changes to the ways we interact with our customers. We are encouraging our employees to work with customers via phone and digital channels when possible.
Location Updates

Customer Service Updates

 


 

Access Your Account 24/7/365

1For purposes of this safe harbor, a borrower must include its affiliates to the extent required under the interim final.

IMPORTANT NOTE WHEN CLICKING THROUGH TO EXTERNAL WEBSITES: When clicking on links within the video, you will be linking to another website not owned or operated by FirstBank & Trust. FirstBank & Trust is not responsible for the availability or content of this website and does not represent either the linked website or you, should you enter into a transaction. We encourage you to review their privacy and security policies which may differ from FirstBank & Trust. Click to go back to video.