At FirstBank & Trust, We're Here to Assist You
Your experience and satisfaction matters. We strive to provide the best service we can to our customers and want to know how we can improve. Please provide your feedback if we've missed the mark or tell us what we have done right. Feel free to ask questions, too. You can fill out the form provided, give us a call, or send a secure message through Online Banking. We look forward to hearing from you.
Quick Answers
FirstBank & Trust Routing Number: 111319347
Reorder Checks
For Customer Service
Monday - Friday: 7:00 a.m. CT - 9:00 p.m. CT
Saturday: 8:00 a.m. CT - 2:00 p.m. CT
Local:
Toll Free: 877.280.1864
For 24-Hour Banking Services Including:
- Telephone Banking
- Credit Card Inquiries
- Lost or Stolen Debit and Credit Cards
Toll Free: 806.785.5626
For Payment Solutions Support
Available Monday – Friday 8:00 a.m. – 6:00 p.m. CT.
Program Administrator Customer Service
Toll Free: 877.346.1412
Email: CommercialCards@htlf.com
Cardholder Customer Service
Employee/Cardholder Customer Service Phone: 833.203.3213
For Treasury Management Support
Available Monday – Friday 8:00 a.m. – 7:00 p.m. CT.
Toll Free: 877.835.4183
Additional Resources
FirstBank & Trust is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against FirstBank & Trust should contact the Texas Department of Banking through one of the means indicated below:
In person or U.S. Mail:
Texas Department of Banking
2601 N. Lamar Boulevard, Suite 300
Austin, TX 78705-4294
By telephone: 877.276.5554
By fax: 512.475.1313
By email:consumer.complaints@dob.texas.gov
Through a website:www.dob.texas.gov
Or by contacting:
FDIC Consumer Response Center
1100 Walnut Street, Box #11
Kansas City, MO 64106
1.877.ASK.FDIC (1.877.275.3342)
Monday - Friday 8:00 a.m. to 8:00 p.m. EST
Fax: 703.812.1020